Return & Refund Policy

Eligible products may be returned within 30 days of delivery, subject to the conditions and exclusions described in this policy.

To request a return, contact service@elvarmere.com before sending the item back. Please include your order number, the reason for the return, and photographs where relevant.

Returned products should generally be unused, in substantially the same condition in which they were received, and include the original product components and packaging where reasonably possible.

Returns may be refused or reduced where an item shows misuse, abuse, accidental damage after delivery, excessive wear, missing parts, unauthorized modification, or other conditions that materially reduce its resale or inspection value.

Products designated as non-returnable, personalized, hygiene-sensitive, final-sale, or otherwise excluded on the applicable product page may not be eligible for a change-of-mind return.

Minor differences in color, finish, texture, dimensions, material appearance, or surface details may occur because of lighting, screen settings, production batches, or normal material and manufacturing variation.

Do not automatically send returns to our registered business address. Approved returns may be directed to a designated return warehouse or fulfillment location.

Customer support will provide the appropriate return address and instructions after reviewing and approving the request.

Certain products may be non-returnable where required for hygiene, safety, customization, final-sale status, or other reasons identified on the product page or by applicable law. Gift cards and items not purchased from elvarmere.com are also not eligible for return through our store.

If your order arrives damaged, defective, incorrect, or incomplete, contact us promptly and provide your order number together with clear photographs or video where appropriate.

After review, we may provide a replacement, reshipment, refund, partial refund, or other appropriate solution. Where the issue is attributable to us, applicable return-shipping costs will not be charged to the customer.

For change-of-mind returns or returns that are not the result of our error, the customer may be responsible for return-shipping costs. Original shipping charges are generally non-refundable unless required by law or unless the return results from our error.

International return shipments may involve additional carrier charges, customs procedures, duties, taxes, or import-related costs. Unless the return results from our error or applicable law requires otherwise, these costs may be the customer's responsibility.

After an approved return is received, it may be inspected before a refund is issued. Approved refunds are normally returned to the original payment method.

Once a refund has been submitted, your bank or payment provider may require additional business days to post the credit to your account.

Refunds are issued to the original payment method used for the purchase unless another method is required by law or specifically agreed by us.

If an exchange is available for an eligible item, customer support will provide the applicable instructions. Availability may depend on inventory and product status.

If you need to cancel or change an order, contact us as soon as possible. We cannot guarantee cancellation or modification after fulfillment has started or after an order has shipped.

Nothing in this policy is intended to limit mandatory consumer rights that cannot lawfully be excluded or restricted in your jurisdiction.