Shipping Policy

Orders are generally reviewed and processed within 1–2 business days after successful payment and order confirmation.

During weekends, holidays, promotional periods, inventory reviews, address verification, payment checks, or unusually high order volume, processing may take additional time.

For standard deliveries to addresses within the United States, estimated transit time is generally 7–15 business days after dispatch.

Delivery estimates are not guarantees. Actual delivery time may vary due to carrier operations, destination, weather, customs where applicable, peak periods, local service disruptions, or other circumstances outside our direct control.

Available shipping methods and applicable shipping charges are displayed during checkout before payment is completed. Rates may vary depending on destination, order value, product type, weight, carrier, and promotional eligibility.

Orders may be fulfilled from one or more warehouses, suppliers, or logistics partners depending on product availability, destination, and fulfillment efficiency.

As a result, the shipping origin shown by a carrier may differ from our registered business address. Items from the same order may also arrive in separate packages where necessary.

When tracking is available, tracking information is normally sent to the email address provided during checkout after the shipment has been accepted by the carrier.

Carrier systems may require time before the first tracking scan appears. Tracking updates are controlled by the carrier and may not update continuously during transit.

Please review your shipping address carefully before completing checkout. If you notice an error, contact us as soon as possible.

We cannot guarantee that an address can be changed after fulfillment has started or after a package has been shipped. Customers may be responsible for delays, returns, or additional shipping costs caused by an incorrect or incomplete address provided at checkout.

Delivery availability to P.O. boxes, APO/FPO addresses, U.S. territories, and remote locations depends on the product, destination, carrier, and shipping service available at checkout.

Tracking may sometimes appear inactive or remain unchanged while a shipment is moving between carrier facilities or awaiting its next scan.

Please allow reasonable additional transit time. If tracking has not meaningfully updated for an extended period, contact customer support and include your order number.

If a shipment appears to be lost in transit, please contact us so we can review the tracking history and, where appropriate, open an inquiry with the carrier or fulfillment partner.

After review, an appropriate resolution may include a replacement, reshipment, refund, or other remedy depending on the circumstances.

If tracking shows that a package was delivered but you cannot locate it, first check the delivery area, mailbox or parcel locker, household members, neighbors, reception desk, building management, and any carrier delivery notes.

If the package still cannot be found, contact us promptly so the delivery can be reviewed.

If your package arrives damaged, incomplete, or contains the wrong product, contact us promptly with your order number and clear photographs or videos.

Please retain the item, shipping label, and exterior packaging while the issue is being reviewed.

• Order number
• Clear photographs of the item
• Photographs of the shipping label
• Photographs of damaged exterior packaging, where applicable
• A brief description of the issue

International orders may be subject to customs processing, import duties, taxes, brokerage charges, or other fees imposed by the destination country or carrier.

Unless otherwise stated at checkout or required by law, such charges are the responsibility of the recipient. International delivery times may also be affected by customs clearance and local carrier processes.